Refund Policy

Shopping with Order CS should be effortless, and if things don’t go as planned, we’re here to make it right. Our refund policy is built for fairness and ease—no fine print, no headaches. We believe in keeping things simple and making sure you feel confident every step of the way. Take a look below to see how we handle refunds.

Returns & Refunds

We stand by the quality of our medications, ensuring they meet the same high standards as brand-name options. But if a product doesn’t work out for you, you have 30 days from delivery to send it back. To avoid any mismatches, we always recommend checking with your healthcare provider before ordering. Not sure what’s right for you? Our team is here to help before you make a decision.

If you need to return an item, it must be unused, in its original packaging, and in perfect condition. Once we receive it, we’ll issue a refund as quickly as possible. If the return is due to our mistake—like a wrong or faulty product—we’ll cover the shipping. Otherwise, return shipping costs are up to you.

Your Satisfaction Matters

Your experience matters to us, and we want you to shop with confidence. If something doesn’t go as planned—whether it’s a delivery mishap or an issue with your order—just reach out. Our team is here to sort things out quickly, so you never have to stress.

If you’re not completely satisfied, we’ll find the best way to fix it. Need a replacement? Prefer a refund? Want to swap for something else? We’ll make sure you get the solution that works best for you. Whatever the issue, we’re here to make it right.

Make Sure Your Order Finds You

A simple mistake in your shipping details can mean a missed delivery, and once a package is sent, we can’t pull it back. If the address provided is incorrect and the order doesn’t reach you, we won’t be able to offer a refund. That’s why it’s so important to double-check before you confirm your purchase.

Take a moment to review your shipping information—it’s a small step that can save you a lot of hassle. Typos happen, but catching them early means your order gets to the right place, on time, with no surprises.

If you realize there’s an error after placing your order, don’t wait. Get in touch with our team as soon as possible. If your package hasn’t been sent yet, we’ll do everything we can to update the details and make sure it arrives where it should.

Need to Cancel? Act Fast

If you need to cancel an order, timing is everything. You have 24 hours to let us know before it moves to processing. Once it’s packed or shipped, we can’t pull it back. To avoid last-minute changes, double-check your order details before confirming. If you’re unsure about anything, our team is here to help before you hit “buy.”

Need Help? Just Ask

Shopping should be easy, and so should getting answers. If you have any questions about refunds or need clarification, our support team is ready to assist. No complicated policies, no runaround—just clear answers and real help when you need it. Reach Order-CS anytime!