Privacy Policy

We value your privacy and take protecting your personal information seriously. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to keep your personal information safe. By using the website or services of Order CS, you agree to how we collect, handle, store, and share your data as outlined in this policy.

Why we collect and use your information

We gather and use personal information for various reasons, including:

• Staying in touch – to communicate with you directly
• Providing services – offering updates, support, and relevant information
• Employment and recruitment – processing job applications and managing work-related matters
• Supporting learning and training – assisting with course enrollment, assessments, and certification
• Improving what we do – handling inquiries and refining our services to better meet your needs
• Keeping you informed – sharing updates on services, opportunities, or training programs that may interest you
• Meeting legal and business obligations – ensuring compliance with contracts, regulations, and governance requirements
• Managing business operations – covering areas like finance, HR, IT, marketing, research, and administration

These activities help us run smoothly while delivering the best experience to you.

What happens if you don’t share your information

Some of our services and website features rely on certain personal details. If you decide not to provide the requested information, you might not be able to access certain features, complete transactions, or use some of our services fully. While sharing your details is your choice, not providing them could limit what we can offer you.

What personal information we collect

The details we collect depend on how you interact with us. Here’s the kind of information we might ask for:

• Your basics – name, date of birth, and gender
• How to reach you – home address, email, and phone number
• Work-related info – job history, qualifications, and professional credentials
• Education background – degrees, certifications, and course progress
• Financial details – banking info, tax records, and pension contributions (for employees or contractors)
• Photos – for identification, security checks, or event participation
• Sensitive details – only if necessary for employment or specific services
• Emergency contacts – in case we need to reach someone on your behalf
• Social media handles – if relevant to your engagement with us

Sharing your information is up to you, but if you choose not to, we might not be able to provide certain services or consider you for employment.

How we collect your information

We collect personal information in fair and legal ways, mainly directly from you whenever possible. But sometimes, we receive details from third parties, like an employer sponsoring your course or a healthcare provider offering relevant support.

Here are some ways we might collect your information:

• When you fill out forms, send emails, or contact us by phone
• Through applications, surveys, or written communication
• If you register on our website or use our online services
• When you enroll in a course, apply for a job, or work with us
• By posting on our website, social media, or forums
• Through security cameras if you visit our premises
• From third-party membership services where applicable

If you share personal details electronically—whether by email or social media—make sure your device is secure. Public or unprotected Wi-Fi can pose risks to your data.

Cookies and how we use them

When you visit our website, we and our partners use different technologies to collect and store information. These include cookies, web beacons, and other tracking tools that help us recognize your device, improve your experience, and analyze how our services are used.

Cookies are small files stored on your device. They help our website remember your preferences and enhance functionality. You can block or delete cookies through your browser settings, but doing so might affect how our site works for you.

Web beacons (also called pixel tags or clear gifs) are tiny graphics embedded in webpages or emails. They help us see how many people visit certain pages or open emails, track popular content, and monitor website performance.

Clickstream data tracks your activity on our site, including which pages you visit, how long you stay, and where you came from. This helps us understand visitor behavior and improve our content.

Mobile identifiers and SDKs work like cookies but are used in mobile apps. They allow us to display ads, collect data, and analyze app usage.

These technologies help us personalize content, improve performance, and make sure our website runs smoothly.

Who we share your information with

Sometimes, we need to share your personal details with others. This could be for legal reasons, to provide services, or to support your healthcare. Here’s who we might share information with:

We may work with healthcare providers, pharmacists, and suppliers who help deliver the services you need. Some of your details might also be shared with trusted business partners, like IT support teams, marketing agencies, payment processors, or website hosts, to keep things running smoothly.

In some cases, lawyers, accountants, auditors, or insurers may need access to certain details for professional or legal reasons. If required by law, we might also share information with government agencies, regulatory bodies, or law enforcement. If you’ve given consent, we can also share information with third parties you’ve approved, like references or other organizations you work with.

We make sure anyone receiving your information handles it responsibly and only for the right reasons. When necessary, we set up privacy protections in our agreements with them.

Be careful when posting on public areas of our website or social media—those spaces are visible to others, and we can’t control what happens to any information you share there.

Keeping your data safe and accurate

We work hard to keep your personal information accurate, up to date, and relevant for its intended use. If your details change, let us know so we can keep our records correct.

To protect your data, we use strict security measures, including:

• Digital security – encryption, password protection, firewalls, and access controls
• Secure cloud storage – hosted by trusted third-party providers, sometimes in overseas locations
• Restricted access – only authorised staff can handle sensitive information
• Physical security – on-site document storage and secure offsite archiving for important records
• Staff training – our team follows strict data protection procedures to prevent misuse or breaches

Your rights and choices

You have control over your personal information and can take certain actions regarding how it’s used. Here’s what you can do:

• Access your data – You can request a copy of the personal information we hold about you.
• Update or correct details – If your information is incorrect or outdated, you can ask us to fix it.
• Request deletion – In some cases, you may ask us to delete your data, unless we’re required to keep it for legal or business reasons.
• Verify security – Before granting access or making changes, we may ask you to confirm your identity for security purposes.

If you’d like to exercise any of these rights, just get in touch—we’re happy to help.

How to request a copy of your information

If you’d like to access the personal information we hold about you, you can submit a written request. We’ll do our best to respond within a reasonable time.

To make a request, send it to [email protected]. For security reasons, we’ll need to verify your identity before providing any data. Please include:

• Your full name
• Address
• Date of birth
• A valid photo ID (passport or driver’s licence)

Once we’ve confirmed your identity, we’ll securely provide you with a copy of your information. If you have any questions about the process, feel free to reach out.

Children’s privacy

Our services are not intended for children under 16, and we don’t knowingly collect their personal information. If a child under 16 has shared details with us, a parent or guardian can request its removal.

If you believe we may have unintentionally gathered data from a child, please let us know. Should we discover that this has occurred, we will remove the information in compliance with legal requirements.

Links to other websites

Our website may contain links to external sites that we don’t manage. We can’t guarantee their content, privacy policies, or how they handle your personal information. Just because we link to them doesn’t mean we endorse or are connected to them.

If you visit a third-party website, your data will be handled according to their privacy policies—not ours. We recommend checking their policies to understand how your information may be used.

How to delete your personal information

If you want your personal details removed from our records, send us a request with your account information. We’ll need to verify your identity before taking action. Once confirmed, your data will be permanently deleted from our systems. If there are any legal reasons we need to retain certain records, we’ll inform you. To start the process, email us at [email protected], and we’ll take care of the rest.

Complaints or questions

If you have concerns about how we handle your personal information or believe we haven’t followed our privacy policy, let us know. Send us a detailed description of your concern, including your name, phone number, and email, to [email protected].

We take privacy matters seriously and will investigate your complaint thoroughly. A senior team member, such as our General Manager or a designated specialist, will review your case. If you’re not satisfied with our response and it’s been more than 30 days, you can escalate your complaint to the Information Commissioner’s Office (ICO) in the UK. Visit www.ico.org.uk for more details on how to file a complaint.

Changes to our privacy policy

We may make updates to this policy as needed to reflect changes in regulations, our services, or how we handle your information. Any revisions will be published on our website, keeping you informed about how your data is managed. Since policies can evolve, we recommend checking back now and then to stay up to date.

How to contact us

If you have any questions about your privacy, need to update your details, request access to your information, or make a complaint, feel free to contact us:

• 15 Brunswick Square, Bloomsbury, London, WC1N 1BS, United Kingdom
• +44 20 7323 9099
• [email protected]

We’re here to help and will do our best to assist with any concerns about how your personal information is handled.